Morning all and welcome back from the abyss that was a bank holiday weekend. Was yours lovely?
Today I want to chat about something that has been cropping up all across meadia outlets since a new study by The Journal of Consumer Research was released last month and to be published this October.
Apparently snooty sales assistants can BOOST sales when it comes to luxury products and services.
Of course my reaction is:
But just have a look at some of the anecdotal evidence to prove otherwise and tell me, if you're treated like rubbish in a high end store would you make a purchase?
If you've been treated poorly by snotball sales assistants several times would you return to that counter?
I have to tell you, while I'm sure Julia Robert's Pretty Woman got her thrills from returning with Dicky Gere's credit card to be maxed, there's no way and no how I'd be handing over my hard earned eurobux if the customer service isn't right.
What do you think?